Klik11 is committed to protecting the privacy and data security of every member. This document transparently explains how we collect, use, store and protect your information in accordance with Malaysia's Personal Data Protection Act 2010.
Six core pillars that define klik11's approach to data protection and member privacy
All data transmitted between your device and klik11 servers is protected with 256-bit SSL encryption. Sensitive information such as passwords and payment details is never stored in plain text.
Only specifically authorised personnel may access member personal data, and every access is automatically logged. The "need-to-know" principle is strictly applied at all levels of the organisation.
Klik11 does not sell, rent or transfer member personal data to any third party for marketing purposes. Your data is used solely for the purposes stated in this privacy policy.
Our practices fully comply with the Malaysia Personal Data Protection Act 2010 (PDPA). We conduct regular compliance audits to ensure all data handling processes meet the required legal standards.
Every member has the right to view, amend or request deletion of their personal data at any time. Such requests will be processed within 14 business days through our support team.
Members may opt out of receiving marketing communications at any time. klik11 respects your preferences and ensures any changes to your communication settings are applied within 48 hours.
Welcome to the klik11 Privacy Policy. This document constitutes a legally binding agreement between you as a member and klik11 as the operator of the online gaming platform at klik11.win. We understand that privacy is more than a legal requirement — it is the foundation of trust that builds a lasting relationship between our platform and every member we serve.
Klik11 operates as a digital gaming platform providing slot games, fish shooting games, live casino and sports betting to users in Malaysia. In operating these services, we collect and process certain personal data necessary to deliver a safe, seamless and personalised experience to every member.
This Privacy Policy is drafted in accordance with the Malaysia Personal Data Protection Act 2010 (PDPA) and internationally recognised privacy principles. By using the klik11 platform, you agree to the way we handle your personal data as described in this document. If you disagree with any part of this policy, you may stop using our services and contact us to close your account and request data deletion.
This Privacy Policy applies to all users of the klik11 platform, including visitors browsing the website without registering, prospective members in the process of registering, and registered members actively using our services.
Klik11 only collects data that is strictly necessary to provide quality and secure services. We do not collect excessive or irrelevant information beyond the scope of our services. The following are the categories of data we collect, along with their sources and purposes:
| Data Category | Information Type | Collection Method |
|---|---|---|
| Identity Verification | Full name, date of birth, identity card number | Registration form & KYC |
| Contact | Phone number, email address | Account registration |
| Finance | Bank account number, bank name, e-wallet | Deposit & Withdrawal Process |
| Platform Usage | Game history, deposit/withdrawal records, game preferences | In-platform activity |
| Technical | IP address, device type, operating system, web browser | Automatic system logs |
| Location | Country, state (based on IP) | Automatic detection |
For the process of Know Your Customer (KYC), we may request a copy of your identification card or passport for identity verification purposes. These documents are processed through a secure system and stored in a fully encrypted, protected environment.
klik11 will never ask for your password via email, WhatsApp or Telegram. If you receive such a request, please report it to our support team immediately as it is likely a phishing or fraud attempt.
All data collected by klik11 is used for clearly defined, lawful and transparent purposes. We do not process your data for purposes unknown to you or unrelated to the services we provide. The following are the primary purposes for which member personal data is used:
klik11 operates on the principle of minimum data collection — we only request and retain data that is strictly necessary for the purposes stated above. Any data that is no longer required will be deleted in accordance with our established retention schedule.
Klik11 does not sell, rent or trade your personal data to third parties for their own marketing purposes. However, in the course of legitimate business operations, we may share your data with certain parties under limited and controlled circumstances:
All third parties that receive personal data from klik11 members are required to sign a data confidentiality agreement and adhere to data protection standards equivalent to or higher than those of klik11. We conduct thorough due diligence before entering into any partnership with third-party service providers.
If your personal data needs to be transferred outside Malaysia for processing purposes (for example, to international cloud servers), klik11 ensures that such transfers are protected by data protection mechanisms equivalent to Malaysia's PDPA.
Klik11 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and understand how you use our platform.
Types of cookies we use:
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality or user experience on the klik11 platform. For more information on managing cookies, refer to your web browser's help documentation.
Klik11 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by Malaysian law. The following are the general data retention guidelines we follow:
On the technical security front, klik11 implements the following measures to protect your data:
In the event of a serious data breach that may affect your rights and freedoms, klik11 will notify you and the relevant authorities within the timeframe prescribed by law, in accordance with PDPA reporting obligations.
As a klik11 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data. We fully respect these rights and provide straightforward mechanisms for you to exercise them:
To exercise any of the rights above, please contact the klik11 support team via in-app live chat or email at [email protected]. Requests will be verified and processed within the timeframe prescribed by law.
The klik11 platform is exclusively for individuals aged 18 years and above. We do not knowingly collect or process personal data of individuals under 18 years of age. All prospective members are required to verify their age during the registration process.
If we discover that we have inadvertently collected data from individuals under the age of 18, we will take immediate steps to delete that data and close the account in question. If you suspect that a minor has registered on our platform, please notify our support team immediately.
Parents or guardians who suspect their child has used the klik11 platform without permission are encouraged to contact our support team immediately. We will take prompt action to resolve the matter.
The klik11 platform may contain links to or integrations with third-party websites or services such as game providers and payment gateways. This Privacy Policy applies solely to the klik11 platform and does not cover the privacy practices of those third-party websites or services.
We encourage you to read the privacy policy of every third-party website or service you use. klik11 is not responsible for the privacy practices or content of third-party websites linked from our platform.
Klik11 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or technological developments. Any amendments made will take effect immediately upon publication on this website.
For material or significant amendments, we will take reasonable steps to notify you, including displaying a prominent notice on the platform's homepage or sending a notification directly to your account. The "Updated" date at the top of this document will always reflect the latest version of this policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data. Your continued use of the klik11 platform after any amendments are published will be considered your acceptance of those changes.
Previous versions of the Privacy Policy are available upon request. If you wish to review an earlier version or have questions about changes that have been made, please contact our support team.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, our privacy team is ready to assist. We are committed to responding to every enquiry within a reasonable timeframe.
You can reach us through the following channels:
For complaints that cannot be resolved directly with klik11, you have the right to submit a complaint to Department of Personal Data Protection (JPDP) Malaysia as the regulatory body responsible for enforcing the PDPA 2010.
klik11 is committed to responding to all privacy-related enquiries within 5 working days. More complex cases may take up to 21 working days, and we will notify you if this applies.